FEATURED CASE STUDIES

FEATURED CASE STUDIES

Heads up! These case studies are a bit lengthy. I share a lot about my approach and design thinking.

Not a ton of pictures, but hopefully plenty of insights into my process.

thanks for stopping by, I hope you find something useful.

Heads up! These case studies are a bit lengthy. I share a lot about my approach and design thinking. Not a ton of pictures, but hopefully plenty of insights into my process.


thanks for stopping by – I hope you find something useful.

Admin Console on a laptop

Admin console empowers customer administrators with robust self-service tools, significantly reducing support volume by putting direct control back into the hands of our users

UMUX-Lite42 → 7271% better than the old admin tool

ADMIN CONSOLE – As a solo designer, I led the end-to-end design of a comprehensive admin console, featuring streamlined user management, bulk operations, and advanced IP controls that transitioned manual workflows into intuitive self-service capabilities and significantly reduced customer support overhead.

MVP LAUNCHEDRead Case Study
Phoenix invite-by-link form on a laptop

Invite by Link for Unknown Users

QR code access~25%of users get in by QR, so it sits right next to the invite link

INVITE UNKNOWN USERS – As a cross-platform designer, I led this feature to design users via a link. Challenge was consistency across the customer admin and internal admin platform and tie the workflows together as a seamless experience.

MVP LAUNCHEDRead Case Study
Field research session with health workers and mothers reviewing paper records

Field research with ASHA workers, ANMs and supervisors across four states

Field research4 states7 days in the field. Everything starts on paper, the apps come second.

DISCOVERY RESEARCH – Understanding the workflows of ASHA, ANM and other roles in recording and managing patient data across rural India.

UX ResearchRead Case Study